Introduction Public trust in government is low — of the 43 industries tracked in the American Customer Satisfaction Index, only one ranks lower than the federal government in satisfaction levels.  Local government ranks a bit higher than the federal government, …

Customer-Driven Government Read more »

Earlier this spring, at the Project on Municipal Innovation Advising Group’s 13th convening, I had the opportunity to listen to a panel of city leaders and open data experts discuss the future of everything cities, data, and tech. One city leading …

Q&A: Kansas City Leaders Talk Data-Driven Engagement Read more »