For years, the Irving, Texas, Police Department has worked to become more diverse. Recruiters have traveled to predominately black and Latino colleges across the state, attended cultural events and forged relationships with high schools to pitch students on law enforcement …

Where Police Don’t Mirror Communities and Why It Matters Read more »

In 2005, California instituted a pilot program called ReadyReturn in which 50,000 taxpayers received an already-completed state tax return. The state compiled the returns based on data it already had from employers and banks. A survey of ReadyReturn participants found …

Automatic Benefits: Reducing Red Tape, Improving Lives Read more »

Jeremy M. Goldberg | August 4, 2015 Upon taking office in 2010, New Orleans Mayor Mitch Landrieu established the Office of Performance and Accountability. He often enthusiastically declares his city is the nation’s laboratory for innovation. (JD Lasica) Editor’s note: …

The City of No Frills Innovation Read more »

When I was an urban planning student at the University of California, Los Angeles, more than 30 years ago, my area of concentration was known as the “built environment” — the bricks and mortar, the form and design of the …

Drowning in Data, Cities Need Help Read more »

Data is the lifeblood of state government. It’s the crucial commodity that’s necessary to manage projects, avoid fraud, assess program performance, keep the books in balance and deliver services efficiently. But even as the trend toward greater reliance on data …

The poor quality of government data is probably the most important emerging trend for government. Read more »