Now that eGovernment services are quickly becoming the default way to communicate between public agencies and citizens, citizen participation and engagement are lagging. This is often blamed on the so-called digital divide, i.e. a lack of skills, trust and confidence. The Slovenian Housing Fund, however, found that they could greatly improve the citizen engagement by actively searching for internal rather than external factors and mitigating these.
“Look for internal factors to increase citizen engagement”
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